Your Long Term Partner for Success

Our flexible SAP SuccessFactors support services are crafted to meet your specific system requirements and business needs. From on-demand consulting, Subscription support Augmented Full Time Resources (FTEs) to full Application Managed Services AMS, we empower you to optimise your investment and enhance your operational efficiency.

Support

At EX3, we partner with you to deliver support that aligns with your business and system needs, HR structure, available resources, and internal expertise. Whether you are new to SAP SuccessFactors or optimising existing HCM system, we tailor our approach to meet your organisation where it is—ensuring the right level of guidance, at the right time, to drive real results.

Subscription Support

Access to our specialist resources to support your SAP SuccessFactors system via monthly subscription support.

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Augmented Full Time Resources (FTEs)

Dedicated resources for your specific areas of systems and/or business need, provided either independently or to enhance your subscription support.

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Application Managed Services (AMS) Support

EX3 understands that every organisation has unique needs. We work closely with you to define and deliver SAP SuccessFactors support tailored to your requirements, providing dedicated resource alignment for the ongoing maintenance and enhancement of your SuccessFactors system.

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Subscription Support

Subscription Support

EX3 offers flexible configuration support and access to cloud consulting through a monthly subscription package. Our unique cloud-based support tool enables organisations to access the support they need—whether that’s configuration assistance, training, or expert guidance.

Flexibility – increase your subscription to align with changing, business & system needs, HR cycles and internal capacity

Dedicated Customer Service Manager – single point of contact for support, additional projects or advisory

Release Management Support to ensure you continue to optimise and enhance your system in line with the evolution of the SAP SuccessFactors solution

Support of all modules within the SAP SuccessFactors suite including Payroll

Leverage the knowledge of our global team of experts

Augmented FTE Support

Augmented Full Time Resources (FTEs)

EX3’s Augmented FTE support offering is designed to strengthen your HRIS capabilities where you need it most. Whether you require internal technical expertise, functional knowledge, or even a dedicated product owner, we provide the right resources to support your team.

We recognise that many organisations aim to build a strong internal HRIS function, but covering every area can be challenging. EX3’s Augmented FTE solution bridges any gaps, offering a flexible and reliable mechanism to ensure dedicated support is always available when you need it most.

Dedicated resource alignment and expert support where you need it most

Can be provided independently or used to supplement an ongoing subscription support package — ensuring the right mix of flexible subscription support and dedicated resource alignment

Application Managed Services Support

HelpMyCloud Application Managed Service

Our AMS (Application Management Services) offering is fully tailored to your organisation’s unique needs. At EX3, we recognise that every organisation is different, which is why we work closely with you to understand your business and design a support model that fits perfectly. Whether you require fully managed HRIS support or full-time SuccessFactors and HR experts integrated into your team, we customise our offering to match your specific requirements.

Built on the same principles as our broader support approach, our AMS service connects you with top-tier experts from our global network. We empower our clients to become more strategic, efficient, and cost-effective by managing the maintenance and enhancements of their SAP SuccessFactors system — all under your guidance and direction.

Consultative First – We listen, assess, and advise before we act, ensuring solutions that fit your unique SAP SuccessFactors landscape

Global Expertise, Local Focus – Access a dedicated team with both international reach and on-the-local knowledge

Built for Evolving Needs – Our culture of continuous learning and improvement means we’re always growing to support your success

Reduce Costs – have sustainable operations whilst reducing your operating costs

Enable your HR/IT organisation to be less tactical and more strategic

Our achievements speak for themselves

We have successfully transformed over 200 organisations. Our clients report a 95% satisfaction rate with our services.

100%

Client Referencability - Our indicator for success is when our client are happy to be a reference for us

80%

Of our customers have come from a prior system integrator in favour of EX3's support offering

Download support Sheet

Check us out in the latest SAP SuccessFactors Gold Guide as a Key Implementation Partner.

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Find out how we can best support you

Contact us today for a personalised consultation and discover how we can support your needs.

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FAQs

Find answers to the most common questions about our HR and Payroll advisory services.

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What is a Health Check?

A Health Check is a comprehensive review of your current HR and Payroll systems. It identifies areas for improvement and ensures compliance with regulations. Our experts provide actionable insights to enhance your processes.

What is Quality Insurance?

Quality Insurance ensures that your HR and Payroll processes meet the highest standards. We conduct thorough assessments to mitigate risks and enhance service delivery. This guarantees that your operations run smoothly and efficiently.

What is Integration Advisory?

Integration Advisory focuses on aligning your HR and Payroll systems with existing business processes. Our team provides guidance on seamless integration for optimal performance. This service helps you leverage technology effectively.

How do I get started?

Getting started is easy! Simply reach out to our team to discuss your needs. We will guide you through the process and tailor our services to your requirements.

What are your fees?

Our fees vary depending on the services you require. We offer competitive pricing tailored to your specific needs. Contact us for a detailed quote based on your project scope.